Frequently Asked Questions

What are the delivery charges for orders from the Online Shop?

All orders have a flat shipping rate of $9.99 unless stated otherwise.

Which payment methods are accepted in the Online Shop?

VISA, Master Card, Discover Card.  Payment is processed through PayPal.  You do not need to have a PayPal account in order to make payments.

How long will delivery take?

Products come from various warehouses in the United States.Most orders are processed within 24 hours.Orders are shipped via UPS, USPS or other shipping services.Rush shipping is not available but orders typically arrive anywhere in the U.S. within one week.Delays may occur due to the coronavirus pandemic.

How secure is shopping in the Online Shop? Is my data protected?

Your information is secured on our website.Payment information is not collected by us; PayPal is our payment processor.

What exactly happens after ordering?

You will receive an email confirmation after ordering.Once the order has been processed, you will receive an email with tracking information.

Will my package be discreet?

Absolutely!Packages will arrive in a discreet package.

How do I contact Erotic Melody?

For any questions, concerns, issues, you can email us at support@eroticmelody.com.We will respond within 24 hours.

Are returns/exchanges allowed?

Due to the nature of our products; returns are not accepted.However, if you experience an issue-feel free to email us at support@eroticmelody.com.Depending on the situatiion, we may be able to rectify the issue.

Where do you ship to?
Currently, we ship only within the United States.